Here are the answers to questions which we are regularly asked.
Please read before booking
Q. Are there any age limits ?
A. There are no age limits, our oldest guest was 92 and our youngest was 8 years old, the only requirement is that children can put there feet on the foot rests, 10 years old (125cm) is a good guide, children must be accompanied by an adult, (age 16 years or over).
Q. I want to book a tour as a gift but I dont know which day the receipicant will want to go out?
A. No, problem we will supply you with a gift voucher to give to them which is valid for a full 9 months from date of purchase.
Q. Do you run the tours all year round ?
A. Indeed we do, in every season, Spring, Summer, Autumn & Winter and each season has its own very special quality, enchancing our tour experiences. We're open 50 weeks of the year 9.30am -6pm.
People are amazed when we tell them that some of the best tours which we run are actually in the winter. Being well wrapped up riding over the dales & moors and seeing the long hazy winter sun glistening on the frosted hills before sipping hot toddies next to a log fire in our local on the back of the Pennines is one of our favourite experiences of the year.
Q. What do I need to bring ?
A. Just bring yourself with good trousers and sensible shoes and socks, we supply quality jackets and gloves which are really warm & helmets with intergrated headsets . A camera is a good idea to record your memorys but dont worry if you forget it, we normally keep a good camera onboard and we will email your pictures when you get back.
Q. Do we need to wear helmets ?
A. No, helmets are not required by law on a trike. We do supply helmets on all tours over 30 minutes as its nice to be able to talk through the intercoms. However we do keep onboard hats and black sunglasses for those who just prefer to go natural.
Q. If my family come to see me off what can they do while I tour ?
A. Our base is Bradley Burn farm shop, here you can get a coffeeor a meal, browse a wide range of fresh produce, theres a childrens play area and even a farm trail to walk around. We are also only 5 minutes away from Hamsterley forest & 5 minutes away from Wolsingham, a quaint Market town which homes the Weardale Railway. Stanhope, the centre of Weardale is about 10 minutes away by car.
Q. What happens if its raining ?
A. If it looks like the weather will be unsuitable we will re-schedule your tour with you over the telephone with no fuss to a date which is convienient for both parties, but in all honesty it dosn't rain as much as people like to believe. If time is a constraint we will issue you a gift voucher valid for use within the next 12 months. We suggest if you are holidaying here you book you tour on the first days of your holiday giving us more freedom to re-schedule if neccesary while you are still in the area. We will always try to do this.
Our quality motorcycle clothing is water repellent and light showers are not a problem. We only have to reschedule a handful tours each year due to adverse weather. We have a link to the Met-office on our website which gives a very accurate forcast, that combined with very good local knowledge gives us a real advantage. We always keep waterproofs on board but they are VERY rarely needed. Remember , your enjoyment is paramout to us...
Q. Can you cater for special needs or disabilities ?
A. We always endevour to make it possible for people with diabilitys to enjoy the thrill of riding in the open air on our trike . We are aware that it can take a little longer but this is not a problem, we will do everything can to help and give you the Ride of Your Life.
Please just call for a chat before booking and hopefully we can help.
Q. I am having trouble deciding which tour to take. Which is your most popular tour and why ?
A. All of our tours are really popular but the one which is booked most often is the 2 hour & 3 hour tour of Weardale, Teesdale & Northumberland. The countryside here is known as Englands last wilderness, its totally unspoiled and spectacular, that combined with the fact that we are able to keep the prices right down as we are based here all help add to the fantastic journey our guests experience.
We consider the 5 dales tour to be one of our very best and this is very popular.
Q. What if my voucher has run out or I cant take the tour before the expiry date?
A. All gift vouchers are valid for 9 mths from date of purchase however we know sometime people are unable to find time for what ever reason to take the tour before the end date.
For that reason we have a 'safety net' in place.
If you are unable to use you voucher within the dates stated on it please call us BEFORE the expiry date or WITHIN 7 DAYS OF THE EXPIRY DATE and we will to send you a new voucher which gives an extension of 3 months from the end date on your original voucher.
This must be requested within the period stated & there is a charge of £30 for the extension .
Q. Are there any restrictions ?
A. Yes, Standard weight limit is 17.5 stone (111kg). If you are over this weight a surcharge of £10 p/person is added to cover additional wear on vehicle... Anyone over 20 stone will NOT be allowed on the trike and no refunds given... so please check first or call us for further advice. No person unfit through drink or drugs will be allowed on the trike.Children must be able to touch the foot rests with their feet.
please see our full terms & conditions .
Q. Will I be allowed to drive the trike ?
Q. I have a Gift Voucher, Will you contact me to arrange a date?
A. No, as it states on your voucher you should contact us to arrange a date for your tour, please do this as soon as you can, do not leave it till the last minute to ensure you get the date you want.
Q. Can I reschedule my tour date ?
A. Yes, For tours which you wish to re-schedule we require minimum of 7 days notice. If you wish to re-schedule a tour giving 7 or more days notice this will be done once free of charge, see terms & conditions.
Q. Can I cancel my tour once booked ?
A. Yes, we need a minimum notice of 21 days to cancel your tour and a charge applies for this, see terms & conditions. Gift vouchers are non refundable.
Anything else you need to know just call or email us
Tel. 01388 488191
Mobile. 07787 816017